What Our Terms Actually Cover
When you open an account with dd12, you enter into an agreement that sets out what we can offer, how we process your information, and what we expect in return. Access to the platform depends on whether your location and circumstances fall within permitted regions under
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local Malaysian law — we do not override that with a blanket invite. Your account details, transaction records covering methods like Touch 'n Go eWallet, Boost, and GrabPay, and session data are held in line with our data retention schedule. We do not sell your personal
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data to third parties for marketing. Payment data tied to your wallet — including DuitNow and FPX records — is stored only as long as needed to verify transactions and comply with applicable obligations. Any changes to these terms are posted here first; continuing to use
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the platform after a posted change counts as acceptance. If a specific clause conflicts with Malaysian consumer protection law, the local law takes precedence. Players in Subang Jaya or anywhere else in Malaysia who believe a term is unclear are welcome to contact our support team
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directly before proceeding. We write these conditions in plain English so nothing is buried in jargon.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.