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What You Agree To When You Use dd12

These terms set out how your account works on dd12 — from how deposits and withdrawals are handled through Touch 'n Go eWallet, Boost, and GrabPay, to what you can expect from us and what we expect from you.

Account use conditionsPayment rulesDeposit & withdrawal termsAccount access & eligibilityHow to contact us
dd12 What You Agree To When You Use dd12
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat icon from any page in your account. Our team handles terms queries and account-specific questions directly — no hold time, no phone queue.
Email Support Send your query to our support address from your registered email. For terms clarifications, include your account reference so we can respond accurately and without delay.
Account Help Centre The Help section inside your account dashboard covers common terms questions — account eligibility, payment conditions, and how to request a data review or account change.
ACCOUNT SECURITY

How We Protect Your Account and Data

Data Handling

We collect only the data needed to run your account — registration details, transaction records, and session activity. We do not sell your data to third parties and retain it only as long as required.

Cookie Policy

We use session and functional cookies to keep your account login active and remember your preferences. You can adjust cookie settings through your browser at any time without losing account access.

Account Security

Your account is protected through password authentication and OTP verification on login and withdrawals. If you suspect unauthorised access, contact live chat immediately to freeze your account.

Data Requests

You may request a copy of the data we hold on your account, ask us to correct inaccurate records, or request account closure at any time through email support using your registered address.

Your Questions on How These Terms Work

Access depends on whether using the platform is lawful in your location. It is available where local law permits, so please confirm your eligibility before registering an account.

We notify you through your registered account when terms change in a material way. Continuing to use the platform after that notice means you accept the revised terms.

Yes. All payment transactions — including deposits through Touch 'n Go eWallet, Boost, and GrabPay, and withdrawals via DuitNow or FPX — fall under these terms and your account dashboard conditions.

Send a data request from your registered email address to our support team. We will confirm what data we hold and provide it within a reasonable timeframe under applicable law.

Contact live chat straight away to request an account freeze. Follow up by email with your account reference so our team can investigate the activity and secure your account.

Yes. You can request account closure at any time through email support. Any verified balance will be processed to your withdrawal method — GrabPay, DuitNow, or FPX — before closure is finalised.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.