What We Collect and Why We Hold It
When you create an account with dd12, we collect the details you submit — name, email address, date of birth, and your preferred contact method. If you fund your account via Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference and timestamp, but
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we do not store your full wallet credentials. For FPX or DuitNow transfers, only the transaction confirmation details are retained. We also collect device and session data — browser type, IP address, and page interaction logs — to keep your account secure and detect unusual activity.
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Data we hold falls into two categories: data required to run your account (retained for as long as the account is active) and compliance-required data (retained for the period local law mandates). We do not sell your personal data to third parties. Where we share data
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with payment processors or identity verification partners, those partners are bound by confidentiality agreements. Access to this platform and applicability of this policy depend on local law and are available only where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.